Shipping and Delivery

I. Delivery 

We have delivery options depending on your Location:


–  Delivery to Doorstep

This will take 1- 3 days.

–  Delivery to pickup station

You can still opt to collect your package from JaoMall pick up stations in Dar es Salaam, Samora Ave, City Center.  This takes same period of 1-3 days.

For Deliveries across the country

Choose the most convenient and near to your location.

Deliveries will take between 3-5 days.

II. Delivery Period

After an order has been made we will call you to confirm the order and you will be informed in case payment needs to be made for the order to be confirmed.

After an order is confirmed, the delivery timelines are as follows depending on the type of products ordered for:

Type of product Drop shipping Pick Up Global shipping
DAR ES SALAAM 1-3 days 1-3 days 15-30 days
ACROSS TANZANIA 2-5 days 2-5 days 15-30 days


III. Delivery Areas

We deliver in Dar es salaam and to other parts of Tanzania as well.

We make deliveries in Dar es salaam through our riders to the customers premise or the pickup station; while the orders outside Dar es salaam are delivered with our trustworthy partners.

IV. JaoMall Delivery Hub

We have JaoMall delivery hub in Dar es salaam which is located in City Center, Samora avenue, 402 Holland house.

Operating hours: MON to FRI – 0830 to 1730 Hrs. SATURDAY- 0900 to 1300 Hrs. SUNDAY – Closed

The timelines quoted are business days – Monday to Friday only, weekends and public holidays are NOT included. They vary depending on the delivery option chosen:

  • Door Delivery: Delivery time starts from the day you place your order to the day one of our delivery associates makes a first attempt to deliver to you. Delivery will be attempted between 8.00 am to 5.30pm Mondays to Fridays.
  • Pick Up Station: Delivery time starts from the day you place your order to when you receive the first SMS to pick up your order from our pickup station.

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